Delivery Information

Delivery Information

Shipping

We strive to deliver products purchased from ZINKKA.COM in excellent condition and in the fastest time possible. We do not charge anything to our customer for shipping their ordered products.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount.
If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on ZINKKA.COM's Returns Policy.

We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment.

ZINKKA.COM has partnered with Blue dart, First flight & DTDC for shipment of products in India. Depending upon your location and reach, we also employ other domestic but reliable service providers to deliver products.

Shipping time is separate from that spent on production. It is dependent on both the chosen shipping method, and the address of the recipient.
If your package is returned because the address is incorrect, not found, or because the package was unclaimed, we will not resend the package without additional payment for the cost of resending. Naturally, if it's our mistake there is no extra charge. Please make sure your address is correct, current, and that there is always someone available to claim the package.

ZINKKA.COM is not responsible for items damaged, lost or stolen in the mail.

To minimize the risk of damage or loss we will happily ship your packages using a preferred service. To do so, please contact us when placing your order straightaway so that we can account for this.

Delivery & Turnaround

ALL ZINKKA.COM CLOTHING is DESIGNER MADE and most often MADE TO ORDER. Therefore, production can be lengthy. We produce t  to ensure both the highest quality possible and a good and humane working environment for our employees. There are strict working conditions and laws that we must adhere to, including government mandated holidays and days off. These factors will affect your production times. During holiday periods orders can take up to several weeks longer that what we normally announce at the time of making your order. Since we cannot foresee the number of orders that will come in during a given period, we cannot advise you at the time of purchase. We can only inform you of the possibility of delays during the busy periods and vacation periods. All we can ask is that you please be patient with us.

The turnaround time for an order that we declare at the point of sale does not reflect the additional time that it takes for the order to get to you; it is merely the production time. Once the order has left our workshop we cannot promise or give an exact date of delivery for a number of reasons, because we have no control on the different postal services that will handle the packages. Any claims or complaints in relation to a time after the shipment of your order, you must file with the according delivery service. If your order is returned to us as undeliverable, we will notify you immediately to arrange to resend the package.

ZINKKA.COM is not responsible for items damaged, lost or stolen in the mail.

To minimize the risk of damage or loss we will happily ship your packages using a preferred service. To do so, please contact us when placing your order straightaway so that we can account for this.


Returns


Returns, Exchanges, and Cancellations

ZINKKA.COM exercises a companywide final sale policy. No ZINKKA.COM piece can be returned or exchanged for any reason barring errors made in the production of the piece(s). If there is a fault in production you must send an email explaining in detail what the problem is, where and when you bought the piece, and your order number if applicable. You may be asked to provide a digital photo of the problem before we agree remake your piece. DO NOT SEND ANYTHING BACK UNLESS YOU HAVE CONFIRMATION FROM US. 

Sale of discounted items are final and for no reason can be returned, exchanged, or refunded.

Please send your email to your regions helpdesk below:
INDIA:contactus@zinkka.com

Items must also be:
•    1. Returned within 14 days of receiving your order.
•    2. Returned in the package in which it came, with all original tags and labels attached.
•    3. In new condition, both unworn and unwashed.

If all of these stipulations are met, we will reimburse you for return postage. Items returned that do not comply with our return policy will be discarded or returned at the customers' expense. Only items bought directly from official representatives may be returned. Returns and exchanges are not admissible on discounts or items that have been specially adjusted or damaged during transport/shipping.
There are no cancellations on orders. You are purchasing a made to order item therefore once your order is placed it is automatically confirmed for production. Due to this, no changes can be made to your order once it has been placed.

Special Requests

ZINKKA.COM reserves the right to decline any special order based on color combination or design adjustment that is unrepresentative of our label. If your order has been dismissed you will be notified promptly to discuss a suitable alternative.

ZINKKA.COM does not guarantee any special requests or alterations made outside of what is regularly offered, or what is considered a normal adjustment.

Back Ordered Items

If for any reason we are unable to fill your order due to the unavailability of material, we will contact you directly to discuss appropriate recourse.

Pricing

Private agreements made with the different representatives worldwide cause pricing to sometimes vary regionally. ZINKKA.COM reserves the right to make adjustments in prices. Customers will be advised of changes in the printed price before any order is confirmed.

Retail prices are set in agreements with ZINKKA.COM. Retailers and Representatives may not change the retail price without first having written approval from ZINKKA.COM.